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How ok10 Handles Your Personal Information

Your privacy matters to how we run this platform. When you open an account and use bKash, Nagad, or Rocket to deposit or withdraw, we collect only what we need to process your transactions and keep your account secure.

Account data protectionPayment detail securityYour right to request accessCookie controlData retention limits
ok10 How ok10 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Payment Data Handling Transaction data from bKash, Nagad, and Rocket is passed over encrypted connections. We store only the reference IDs needed to reconcile your account — not your full wallet credentials or PIN.
Cookie and Session Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby performs on mobile. You can manage cookie preferences from the settings panel in your account.
Account Security Measures Every login is verified by OTP sent to your registered number. If we detect an unfamiliar device or location, access is held until you confirm via the OTP prompt on your phone.
Retention and Deletion We keep your account data while your account is open and for a defined period after closure. To request early deletion, contact support with your account ID and we will confirm what can be removed under applicable rules.
PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat Support

Open the chat window from your account dashboard any time you have a question about your personal data, a correction request, or a data deletion inquiry.

Email Our Privacy Team

Send your request to our support address with your account details. We aim to respond within a few business days and will confirm receipt by return email.

Account Settings Path

Log in, go to Account Settings, and select the Privacy section to view the data categories we hold and update your communication preferences directly.

Privacy Policy Questions Answered

We collect your name, phone number, and the payment method you choose — bKash, Nagad, or Rocket. We also log your login activity and any support conversations tied to your account.

We share data only with the payment processors needed to complete your transactions. We do not sell your information. Third parties receive only what is necessary for their specific service role.

Log in and go to Account Settings, then the Privacy section. For a full data report, contact support with your account ID and we will send you a summary of the records we hold.

Yes. Contact our support team with your account ID and a deletion request. What can be removed depends on your local law and any active retention obligations we hold on your account.

Payment details travel over encrypted connections and we store only transaction reference IDs — not your wallet PIN or full account number. Your wallet credentials stay inside your own bKash or Nagad app.

You have the right to request access, correction, or deletion of your data. Eligibility for these rights depends on your local law and the region from which you access ok10. Reach our support team to start a formal request.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.